Frequently Asked Questions
For Technical Support, please email email@example.com .
Please note: We do not recommend using Internet Explorer to log in or register.
For general questions about content, CE credits or other information about the Virtual Conference, please email NASW at firstname.lastname@example.org.
The 2020 NASW Virtual Forum Series: Advancing Racial Equity will take place in “real time” live via the Internet. Registered participants will be able to access and attend the forum from any computer or mobile device with Internet access (see Technical Requirements).
Who is hosting the 2020 Virtual Forum Series?
National Association of Social Workers (NASW).
Do I have to be a social worker to attend the 2020 NASW Virtual Forum Series?
No, in addition to social workers, we encourage other health and human services professionals to attend the Forum.
Where will the Virtual Forum Series take place?
The Forum Series will take place online in “real time,” live through the Internet. You do not have to travel to participate! All sessions will be accessed through the Virtual Forum website. All registered participants will be provided with login access upon registration.
What are the dates and times of the Virtual Forum Series?
The Forum Series will take place over the span of 5 weeks: September 29 – Introduction, Overview, and Keynote Address; October 6 – The Intersection of Ethics and Racial Equity; Racial Equity Through the Clinical Lens;; October 13 – Cultural Competency; October 20 – 2020 Elections; Voter Suppression; October 29 – Advocacy for Immigration and Refugees; The Way Forward: Be a Part of the Solution. All sessions will be held 2:00pm – 5:00pm (EDT).
Who will participate?
Advancing Racial Equity will gather social workers and other healthcare service providers seeking to increase their knowledge and further develop their professional practice in providing the highest quality of care.
Will I receive written confirmation of my registration?
Yes, you will receive an email confirmation once you have submitted your registration.
How do I receive my CE credit?
If you view a program live and in its entirety, you are entitled to receive CE credit and your certificate will indicate that CE was live. When each session ends return to the program page within the Virtual Forum platform to access the Evaluation and the Certificate components. You may view all of your registered programs in your Dashboard and, from your dashboard, you may re-enter any completed program to claim your certificate.
Are there pre-Forum activities?
There will not be pre-Forum activities. However, registrants will have access to the Forum website and are encouraged to log in and become familiar with the site, its features and meet and network with participants across the country.
Is registration required?
Yes. Please see the Registration page on the virtual forum web site: https://naswvirtual.socialworkers.org/
Will I receive a refund if I need to cancel my registration?
Refunds will be processed according to the following cancellation policy:
Requests for refunds must be made in writing and sent to NASW by email to email@example.com. Any cancellation will be assessed and an administrative fee of $35.00 will be applied. Refunds will be issued no later than 21 days following receipt of the request. NASW regrets that refunds will not be given for "no-shows."
Is there a discount for multiple registrations from the same organization?
Yes. If five or more people from the same organization register for the full 2020 Virtual Forum Series, you will receive a 15% discount for each registration. Please note the five or more people must be registered at the same time.
What if I cannot attend all of the live Forum events? Will I be able to view the presentation(s) at another time?
Yes. All sessions will be recorded and available on-demand after the Virtual Forum series is over at the end of October. Please know that to earn CEs from the on-demand sessions you will have to complete a session evaluation and also successfully pass a post-test; please be aware that some state licensing boards treat “Live” and “On-Demand” CEs differently. On-demand recordings will be available in November.
When will I receive login/password information?
You can log in to the Virtual Forum site at any time with your NASW username and password. There is no unique password for the site. You are encouraged to log in at any time prior to the start of the Forum and explore the website to become familiar with its features.
How do I find my session?
To join a session, simply log in with your NASW username and password and click on the Dashboard link at the top of the page.
Scroll down the page to find the right session. Be sure to check your days, and time zones.
Click on the title and this will take you to the session page. From there on the "Contents" tab you will see 6 components, Session One, the Evaluation, and the Certificate, followed by Session Two and its Evaluation and Certificate.
If you are correct on your time and date, you will see an "Enter Meeting" button for your session.
Will handouts be provided?
PowerPoint slides and any other presentation materials will be posted and available for participants to download and print from the Forum website prior to the start of the Forum. These materials will also be available for three months following the Forum.
How can I ask questions and chat with other participants?
Each Forum session will offer a live “chat” feature while the session is being presented. This is a great way to ask questions and share ideas with other participants before and during the live sessions.
How far ahead of time should we log in to a session?
All Forum sessions will begin on time. We recommend that you log in, visit the Forum website and become familiar with its features at any time prior to the Forum. At the beginning of each day, we recommend that you log in to your Dashboard on the Virtual Forum site 10-15 minutes prior to the start time. You will be able to join your session 5 minutes before start time.
Can I participate if I live outside of the United States?
You bet you can! For no additional cost, you can participate in the Virtual Forum as long as you have Internet access that meets the Technical Requirements.
Is special equipment required?
All you need to participate is a computer and Internet connection. Be sure the audio is set to the volume your desire, as you will receive sound through your computer speakers.
If you have any questions please email us at: firstname.lastname@example.org
System Requirements to View Live Streaming Programs
Please ensure your organization meets hardware, software and bandwidth requirements well in advance of the webcast, consult with your IT staff or consultant to ensure you are ready and available to access all elements of the event before it begins.
Step 1: Browser Tests
Please take the following browser test. You will know it's working when you see a video of the Jefferson Memorial and hear music. http://events.commpartners.com/webcasts/browsertestor/
Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.
Minimum System Requirements:
2.0Ghz Processor or faster
2 GB RAM (Greater than 2 GB recommended)
Minimum Browser Requirements:
Browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/ . We do not recommend using Internet Explorer as it is too old to be compatible.
Windows 7 or later
Mac OS X 10.9 or later
Chrome 60 or greater
Firefox 52 or greater
Edge 14 or greater
Safari 10 or greater
iOS 10 or greater
IP Addresses and Ports to Allow for HTML5:
184.108.40.206 port 80, 443 (web and audio)
220.127.116.11 port 80, 443 (web and audio)
18.104.22.168 ports 80, 443 (web and audio)
22.214.171.124 ports 80, 443 (web and audio)
126.96.36.199 ports 80, 443 (web and audio)
Can I view on my phone?
Yes you can view this webcast from your mobile device. But there are some precautions to take.
1. Mobile device internet connections can be spotty. This could cause the video and audio to stop and start. This is not something we can fix on our end. So please be sure to use a strong and fast connection.
2. Make sure you open up your mobile device’s browser and type in the conference website to log in. Don’t click a link from your email. Depending on your device this may not launch the full browser program, but just a partial function browser.
The video or audio stops and starts.
This is an indication you do not have enough steady bandwidth. This is not something we can fix for you on our end, but we can offer some suggestions you can try.
1. If on Wi-Fi, try using a hard-wired Ethernet connection. Sometimes Wi-Fi is to slow or spotty.
2. If you only have Wi-Fi try moving physically closer to your Wi-Fi router.
3. Try to limit other users of your bandwidth. Close down other tabs, browser windows, programs and any other internet users in your office or home.
4. If you are using a VPN or Remote desktop, drop those and try a direct connection to the internet.
It is recommended that you use a PC or MAC with an updated Internet Browser. We recommend Google Chrome, Mozilla Firefox, Edge or Safari. You will not be able to use Internet Explorer as it is too old to be compatible.
Make sure you have pop-ups blockers disabled in your internet browser settings.
Make sure that your internet browser is Active X enabled.
Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease.
We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience.
Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.
Need Further Technical Assistance?
Please send an email to email@example.com
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Please use Chrome, Firefox, Edge, or an up to date version of Safari. Do NOT USE Internet Explorer. It is too old and this site will not work correctly for you.
Here’s what people are saying…
"I enjoyed those two days of sessions so much - everything was just so easy - and the quality of the presentations was amazing!"
Jennie Aden, ACSW, LCSW