Frequently Asked Questions
For Technical Support, please email email@example.com or call 1-800-274-9390
The 2017 NASW Virtual Conference: Aging Through the Social Work Lens will take place in “real time” live via the Internet. Registered participants will be able to access and attend the conference from a computer or mobile device with Internet access (see Technical Requirements).
Who is hosting the 2017 Virtual Conference?
National Association of Social Workers (NASW)
Do I have to be a social worker to attend the 2017 NASW Virtual Conference?
No, in addition to social workers, we encourage other health and human services professionals to attend the conference
Where will the Virtual Conference take place?
The conference will take place online in “real time,” live through the Internet. Both plenary and breakout sessions will be broadcast from the NASW national office in Washington, DC. You do not have to travel to participate! All conference sessions will be accessed through a conference website.
What are the dates and times of the Virtual Conference?
The conference will take place June 14-15, 2017 from 12:00pm (EDT) to 5:30pm (EDT)
Who will participate?
Aging Through the Social Work Lens will gather social workers and other healthcare service providers seeking to increase their knowledge and further develop their professional practice in providing the highest quality of care.
Will I receive written confirmation of my registration?
Yes. Registrants will receive an email confirmation shortly after submitting their registration.
What types of sessions are included?
The conference will include plenary and concurrent sessions.
How do I receive my CE credit?
If you view a program live and in its entirety, you are entitled to receive CE credit and your certificate will indicate that CE was live. After the program is complete, return to the program page within the Virtual Conference platform and access the Certificate Component. You may view all of your registered programs in your Dashboard and, from your dashboard, you may re-enter any completed program to claim your certificate.
Live CE credit will only be available to get until June 30th. After June 30th the On-Demand recordings will be released and only Self-Study CE credit will be available for three months.
Are there pre-conference activities?
There will not be pre-conference activities. However, registrants are encouraged to log in and become familiar with the site, its features and meet and network with participants across the country.
Is registration required?
Yes. Please see the Registration page.
What if I cannot attend all of the live conference events? Will I be able to view the presentation(s) at another time?
Yes. All sessions will be recorded and available on-demand after June 30th. Please be aware that to complete on-demand sessions you will have to pass a post-test; also, be aware that some state licensing boards regulate “live” and “On-demand” CEs differently.
How do I log in to the virtual conference?
Fifteen minutes before the start time, registrants can log in with the same username and password you used for registration. Click on the “Dashboard” link in the menu at the top of the page, then click on the title of the session that you would like to view.
Will handouts be provided?
Plenary and breakout session PowerPoint slides, handouts, and any other presentation materials will be posted and available for participants to download and print from the conference website two weeks prior to the start of the conference. These materials will also be available for three months following the conference.
How far ahead of time should we log in to a session?
All conference sessions will begin on time. We recommend that you log in, visit the conference website and become familiar with its features prior to the conference. At the beginning of each day, we recommend that you log in 10-15 minutes prior to the start time to double check your connection and sound.
Can I participate if I live outside of the United States?
You bet you can! For no additional cost, you can participate in the Virtual Conference as long as you have Internet access the meets the Technical Requirements.
Is special equipment required?
All you need to participate is a computer and Internet connection. Please take the following browser test in advance of the virtual conference to make sure you are able to access the sessions: http://events.commpartners.com/webcasts/browsertest/. Be sure the audio is set to the volume you desire, as you will receive sound through your computer speakers.
How can I ask questions and chat with other participants?
Each conference session will offer a live “chat” feature while the session is being presented. This is a great way to ask questions and share ideas with other participants before and during the live sessions.
Registration Inquires: firstname.lastname@example.org
System Requirements to View Live Streaming Programs
Please ensure your organization meets hardware, software and bandwidth requirements well in advance of the webcast, consult with your IT staff or consultant to ensure you are ready and available to access all elements of the event before it begins.
Step 1: Browser Tests
Please take the following browser test:
Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.
2.0Ghz processor or faster
512 MB RAM (1 GB recommended)
Monitor and Video Card that support 64k color
Hard-wired Internet Connection with a High Bandwidth allowance on your organization's network.
oA DSL connection of 512 Kbps or higher for the concurrent sessions (slides and audio) and a Cable or Broadband connection of 2 Mbps or higher for the Plenary webcast presentations with full-motion streaming video.
oPlease contact your IT department and notify them you will be streaming both audio and video the week of the conference and to allow for enough bandwidth usage during that period of time.
You should consult your IT department or internet provider. We recommend a broadband connection with ports 80, 443 and 1935 open and minimum firewall restrictions. For highly restricted networks please make sure the following IP addresses and ports are open.
188.8.131.52 port 80 (web and Flash file delivery)
184.108.40.206 port 80 (web and Flash file delivery)
220.127.116.11 ports 1935, 443, and 80 (Flash RTMP and RTMPT streaming) [fms1]
18.104.22.168 ports 1935, 443, and 80 [fms2]
22.214.171.124 ports 1935, 443, and 80 (Flash RTMP and RTMPT streaming)[fms3]
126.96.36.199 ports 1935, 443, and 80 (Flash RTMP and RTMPT streaming)
188.8.131.52 ports 1935, 443, and 80 (Flash RTMP and RTMPT streaming)
184.108.40.206 port 80 (web delivery)
220.127.116.11 port 80 (web delivery)
18.104.22.168 port 80 (web delivery)
22.214.171.124 ports 1935, 443 (Flash RTMP and RTMPT streaming)
126.96.36.199 ports 1935, 443, 80 (Flash RTMP and RTMPT streaming)
188.8.131.52 ports 1935, 443, 80 (Flash RTMP and RTMPT streaming)
Adobe Flash Player 10.0 or newer, if you wish to download or update your version of the Adobe Flash software direct your web browser to: http://get.adobe.com/flashplayer
oWe recommend de-selecting the “optional offers” box before downloading and installing Flash.
Windows 7 or later, Mac OS X 10.5 or later
IE 11 or later, Firefox 3.0 or later, Safari 3.0 or later, Google Chrome, edge
It is recommended that you use a PC or MAC with an updated Internet Browser.
Make sure you have pop-ups blockers disabled in your Internet browser settings.
Make sure that your internet browser is Active X enabled.
Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease.
We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience.
Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.
Need Further Technical Assistance?
Please send an email to email@example.com or call our Customer Support Team at 800-274-9390