Frequently Asked Questions
For Technical Support, please email email@example.com or call 1-800-274-9390
For general questions about content, CE credits or other information about the Virtual Forum, please email NASW at firstname.lastname@example.org.
The 2019 NASW Virtual Forum: Trauma Through the Social Work Lens will take place in “real time” live via the Internet. Registered participants will be able to access and attend the forum from any computer or mobile device with Internet access (see Technical Requirements).
Who is hosting the 2019 Virtual Forum?
National Association of Social Workers (NASW)
Do I have to be a social worker to attend the 2019 NASW Virtual Forum?
No, in addition to social workers, we encourage other health and human services professionals to attend the Forum.
Where will the Virtual Forum take place?
The Forum will take place online in “real time,” live through the Internet. Both plenary and breakout sessions will be live-streamed from the NASW national office in Washington, DC.
You do not have to travel to participate! All Forum sessions will be accessed through a Forum website. All registered participants will be provided with login access two weeks prior to the Forum.
What are the dates and times of the Virtual Forum?
The Forum will take place June 19-20, 2019 from 12:00pm (EDT) to 5:30pm (EDT)
Who will participate?
Trauma Through the Social Work Lens will gather social workers and other healthcare service providers seeking to increase their knowledge and further develop their professional practice in providing the highest quality of care.
Will I receive written confirmation of my registration?
Yes, you will receive an email confirmation once you have submitted your registration.
What types of sessions are included?
The Forum will include plenary and concurrent breakout sessions.
How do I receive my CE credit?
If you view a program live and in its entirety, you are entitled to receive CE credit and your certificate will indicate that CE was live. When each session ends return to the program page within the Virtual Forum platform to access the Certificate Component. You may view all of your registered programs in your Dashboard and, from your dashboard, you may re-enter any completed program to claim your certificate.
Are there pre-Forum activities?
There will not be pre-Forum activities. However, registrants will have access to the Forum website two weeks before the live event and will be encouraged to log in and become familiar with the site, its features and meet and network with participants across the country.
Is registration required?
Yes. Please see the Registration page on the virtual forum web site: https://virtualforum.socialworkers.org/
Will I receive a refund if I need to cancel my registration?
Refunds will be processed according to the following cancellation policy:
Requests for refunds must be made in writing and sent to NASW by email to email@example.com. Refunds will be issued no later than 21 days following receipt of the request and will follow the schedule below:
- For cancellation requests received before April 30, 2019: You will receive a 75 percent refund of your registration fee.
- For cancellation requests received April 1 – June 7, 2019: You will receive a 50 percent refund of your conference registration fee.
- No refunds will be made for cancellation requests received after June 7, 2019
- NASW regrets that refunds will not be given for "no-shows."
Is there a discount for multiple registrations from the same organization?
Yes. If five or more people from the same organization register for the 2019 Virtual Forum you will receive a 15% discount for each registration. Please note the five or more people must be registered at the same time.
What if I cannot attend all of the live Forum events? Will I be able to view the presentation(s) at another time?
Yes. All sessions will be recorded and available on-demand following the live event. Please know that to complete on-demand sessions you will have to pass a post-test; also, be aware that some state licensing boards treat “Live” and “On-Demand” CEs differently.
When will I receive login information?
You will receive a confirmation email with your login information as soon as you register. You will also receive reminder emails 10 days, 5 days and one day prior to the Virtual Forum. You are encouraged to log in and explore the Forum website to become familiar with its features.
Will handouts be provided?
Plenary and breakout session PowerPoint slides, handouts, and any other presentation materials will be posted and available for participants to download and print from the Forum website prior to the start of the Forum. These materials will also be available for three months following the Forum.
How far ahead of time should we log in to a session?
All Forum sessions will begin on time. We recommend that you log in, visit the Forum website and become familiar with its features prior to the Forum. At the beginning of each day, we recommend that you log in 10-15 minutes prior to the start time to double check your connection and sound.
Can I participate if I live outside of the United States?
You bet you can! For no additional cost, you can participate in the Virtual Forum as long as you have Internet access meet the Technical Requirements.
System Requirements to View Live Streaming Programs
Please ensure your organization meets hardware, software and bandwidth requirements well in advance of the webcast, consult with your IT staff or consultant to ensure you are ready and available to access all elements of the event before it begins.
Step 1: Browser Tests
Please take the following browser test:
Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.
Minimum System Requirements:
2.0Ghz Processor or faster
2 GB RAM (Greater than 2 GB recommended)
Minimum Browser Requirements:
Browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/
Windows 7 or later
Mac OS X 10.9 or later
Chrome 60 or greater
Firefox 52 or greater
Edge 14 or greater
Safari 10 or greater
iOS 10 or greater
Internet Explorer 11
IP Addresses and Ports to Allow for HTML5:
184.108.40.206 port 80, 443 (web and audio)
220.127.116.11 port 80, 443 (web and audio)
18.104.22.168 ports 80, 443 (web and audio)
22.214.171.124 ports 80, 443 (web and audio)
126.96.36.199 ports 80, 443 (web and audio)
It is recommended that you use a PC or MAC with an updated Internet Browser.
Make sure you have pop-ups blockers disabled in your Internet browser settings.
Make sure that your internet browser is Active X enabled.
Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease.
We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience.
Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.
Need Further Technical Assistance?
Please send an email to firstname.lastname@example.org or call our Customer Support Team at 800-274-9390.